Battersea Carpet Cleaning Privacy Policy

This Privacy Policy explains how Battersea Carpet Cleaning collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Battersea Carpet Cleaning customers and service users within our operating area, including anyone who contacts us to request information, quotes, or services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data in a lawful, fair and transparent manner.

1. Data Controller

Battersea Carpet Cleaning is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information in connection with our carpet cleaning and related services.

2. Personal Data We Collect

We may collect and process the following categories of personal data about you when you engage with us or use our services:

Contact and identification details: name, address, property access details relevant to providing services, and other contact information you choose to provide.

Service and booking information: dates and times of bookings, details of the areas and items to be cleaned, notes about special requirements, and information about previous services we have carried out for you.

Billing and payment information: billing address and records of payments made to us. Where payments are processed by a third-party payment processor, we do not receive or store your full card details.

Communication records: emails, messages, and records of telephone or in-person conversations, including enquiries, complaints, feedback, and follow-up correspondence.

Technical and usage data: limited technical information automatically collected when you visit our website, such as IP address, device and browser type, and basic usage data. This is used to maintain and improve our website and services.

3. How We Collect Your Data

We collect personal data directly from you when you contact us by telephone or other communication methods, request a quote, make a booking, or engage with us on our website or through our marketing activities.

We may also receive limited personal data about you from third parties where it is lawful to do so, for example where a landlord, letting agent, or commercial partner provides your details to arrange cleaning services at your property.

4. Purposes and Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide our services: to respond to enquiries, issue quotes, schedule and perform carpet cleaning and related services, manage your bookings, and provide customer support. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To manage our business relationship: to maintain records of services provided, handle payments and invoicing, deal with queries or complaints, and manage our customer database. The lawful basis is performance of a contract and our legitimate interests in managing our business efficiently.

To improve and develop our services: to review customer feedback, monitor website usage, and improve our services, processes and customer experience. The lawful basis is our legitimate interests in developing and improving our services.

Direct marketing: to send you information about our services or offers that may be of interest to you, where permitted. The lawful basis is our legitimate interests in promoting our services or your consent, depending on the channel and applicable rules. You may opt out of marketing at any time.

Legal and regulatory obligations: to comply with legal, tax, accounting, and regulatory obligations, to establish or defend legal claims, and to cooperate with regulators or law enforcement where required. The lawful basis is compliance with a legal obligation or our legitimate interests in protecting our rights.

5. Data Retention

We will retain your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, we keep customer and booking records for a period that allows us to respond to queries, repeat services, and maintain accurate business records. After this period, data is securely deleted or anonymised so that it can no longer be associated with you.

The exact retention period may vary depending on the category of data, the nature of our relationship with you, and legal requirements. We regularly review the personal data we hold and safely dispose of data that is no longer needed.

6. Data Sharing and Processors

We do not sell or rent your personal data to third parties. We may share your data with carefully selected third-party service providers who act as data processors on our behalf. These providers only process your data in accordance with our instructions and for specified purposes, and are required to protect your data in line with data protection law.

Such processors may include payment processing providers, IT and hosting services, customer management systems, communication tools, and professional advisers such as accountants or legal advisers where necessary.

We may also share your personal data with third parties where required by law, to protect our rights, or in connection with a business sale or restructuring, in which case we will take appropriate steps to ensure your privacy is protected.

7. International Data Transfers

Where we use service providers or systems that involve transfers of personal data outside the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place. These may include adequacy decisions, standard contractual clauses, or other lawful mechanisms to protect your data in accordance with data protection laws.

8. How We Protect Your Data

We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include secure storage, access controls, staff training, and procedures designed to handle data responsibly and respond to potential incidents.

While we take steps to safeguard your information, no system can be completely secure. We therefore cannot guarantee absolute security, but we continually review and update our measures to maintain an appropriate level of protection.

9. Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: you have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you.

Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data about you.

Right to erasure: in certain circumstances, you have the right to request that we delete your personal data.

Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in certain situations.

Right to data portability: in specific circumstances, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

Right to object: you have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the processing of your personal data for direct marketing.

Where we rely on consent as a lawful basis, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

10. Exercising Your Rights and Complaints

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact methods provided on our website or in our service documentation. We will respond to your request in accordance with applicable data protection laws.

You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we have used your data. We would, however, appreciate the opportunity to address your concerns directly before you contact the authority, and we encourage you to contact us in the first instance.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will be effective from the date of publication on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.