Battersea Carpet Cleaning Terms and Conditions

These Terms and Conditions set out the basis on which Battersea Carpet Cleaning provides carpet, upholstery and related cleaning services to residential and commercial customers. By placing a booking or allowing work to commence, you agree that you have read, understood and accept these Terms and Conditions.

These terms are intended to govern all individual assignments unless a separate written agreement is signed by both parties that expressly overrides them.

Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Company means Battersea Carpet Cleaning, the provider of the cleaning services.

Customer means the individual or organisation requesting the services.

Premises means the property or location where the services are to be carried out.

Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and any additional cleaning or related services agreed between the Company and the Customer.

Appointment means the agreed date and time window for provision of the Services.

Scope of Services

The Company will provide the Services as agreed at the time of booking and confirmed in writing where applicable. Services are carried out at the Premises specified by the Customer and within the agreed time frame, subject to reasonable variations caused by traffic, access difficulties or other circumstances beyond the Companys control.

The Company reserves the right to reasonably adapt methods, products and equipment used in order to deliver the Services safely and effectively, taking into account the condition of carpets, fabrics and surfaces on arrival.

The Customer acknowledges that some stains, odours and damage may be permanent and that the Company cannot guarantee complete removal or restoration in every case. Results will depend on the age, nature and severity of soiling or damage, as well as prior treatments and the material type.

Booking Process

Bookings may be made by the Customer via the Companys accepted communication channels. At the time of booking, the Customer must provide accurate information about the Premises, including property type, number and size of rooms or items to be cleaned, access arrangements and any known issues or restrictions.

The Company will provide an indication of price based on the information supplied. This may be a fixed quote for clearly defined work or an estimate subject to confirmation on site. Any quote or estimate is given on the assumption that the details provided by the Customer are complete and accurate.

The Company may request photos, descriptions of particular stains or damage, and information about pets, allergies or sensitivities, to allow appropriate planning and product selection.

The booking will be confirmed once date, time window and service details have been agreed. The Company reserves the right to decline or cancel any booking at its discretion, for example where safe access cannot be assured or where specialist work beyond the Companys expertise is required.

Access and Customer Obligations

The Customer must ensure that the Companys operatives have safe and free access to the Premises for the duration of the Appointment. This includes arranging parking where restrictions apply and providing accurate entry instructions.

The Customer is responsible for moving fragile items, valuables, and small furniture where necessary to allow proper access to carpets and upholstery, unless otherwise agreed. Large or heavy items will not be moved by operatives if doing so would be unsafe or risk damage.

The Customer must inform the Company in advance of any hazards at the Premises, such as loose floorboards, unsecured rugs, exposed wiring, slippery surfaces, or other safety concerns.

Children and pets should be kept away from the work areas during cleaning and drying. The Customer is responsible for supervising minors and pets at all times.

Pricing and Payment Terms

Prices are stated in pounds sterling and are based on the service description agreed at the time of booking. If the Company arrives at the Premises and finds that the description is materially inaccurate or incomplete, it may revise the price to reflect the actual work required. The Customer will be informed before additional work is carried out.

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts the payment methods it has made available and may require a deposit for larger jobs or at its discretion.

Where a deposit is required, the booking will not be confirmed until the deposit has been received. Deposits are generally non-refundable except where the Company cancels the Appointment without offering a reasonable alternative date or where consumer law requires otherwise.

For commercial Customers or regular contracts, different billing arrangements may apply as agreed in writing. Invoices must be paid by the due date stated. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable law.

Cancellations and Rescheduling

The Customer may cancel or request to reschedule an Appointment by giving the Company as much notice as possible, and at least the minimum notice communicated by the Company at the time of booking. If insufficient notice is given, the Company reserves the right to charge a cancellation fee or retain any deposit paid.

If the Company arrives at the Premises and is unable to gain access, or if the Customer is not present where required and no prior arrangements have been made, this may be treated as a late cancellation and a fee may be charged.

The Company may have to cancel or change an Appointment due to unforeseen circumstances, such as staff illness, vehicle breakdown, severe weather or safety concerns. In such cases the Company will notify the Customer as soon as reasonably practicable and offer an alternative Appointment. The Company will not be liable for any consequential loss arising from such cancellations or changes.

Service Standards and Complaints

The Company aims to provide Services with reasonable care and skill, using trained operatives and appropriate products and equipment.

If the Customer is dissatisfied with any aspect of the Services, they must notify the operative on site if possible, or inform the Company promptly after completion, describing the issue in detail. The Company may request photographs or a follow up visit for inspection.

Where a complaint is found to be justified, the Company may, at its option, re-clean the affected area, provide a partial refund, or offer a credit towards future services. Any re-clean must be carried out within a reasonable time and at a mutually convenient date.

The Company will not be liable for issues arising from factors beyond its control, such as pre-existing damage, wear and tear, defective materials, or failure by the Customer to follow aftercare or drying instructions.

Limitations of Liability

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to the above, the Companys total liability to the Customer for any loss or damage arising out of or in connection with the Services shall not exceed the total amount paid or payable for the specific Appointment giving rise to the claim.

The Company is not liable for indirect or consequential losses, including loss of profit, loss of opportunity, loss of enjoyment, or any costs incurred due to delay, unless such losses cannot be excluded under applicable law.

The Customer acknowledges that certain fabrics, dyes and materials may react unpredictably to cleaning products or processes, especially where items are aged, previously treated, weakened, or not colourfast. The Company will exercise reasonable care but cannot guarantee against all such risks where manufacturer care instructions are absent, unclear or have not been followed.

The Company is not responsible for damage caused by hidden defects, poor installation, loose seams, unsecured trims, or pre-existing deterioration that becomes apparent during or after cleaning.

Customer Property and Valuables

The Customer is responsible for securing cash, jewellery, important documents and other valuables before the Services commence. The Company does not accept responsibility for loss of such items unless there is clear evidence of negligence or wrongdoing by its operatives.

Personal items left on floors, sofas, or other surfaces may need to be moved or temporarily relocated by the Customer to enable effective cleaning. The Company does not accept liability for damage to items that should reasonably have been removed or protected by the Customer in advance.

Use of Cleaning Products and Aftercare

The Company will select cleaning products and methods that it considers suitable for the materials and soiling present. If the Customer has particular allergies, sensitivities or preferences regarding products, this must be communicated at the time of booking.

The Customer must follow all aftercare advice given by the Company, including guidance on drying times, ventilation, and use of furniture protectors. Walking on damp carpets, replacing furniture too soon, or failing to use protective pads may lead to re-soiling, dents, or transfer of dyes, for which the Company is not responsible.

Where the Customer supplies their own chemicals or equipment, the Company cannot guarantee the outcome and accepts no liability for any damage, health issues or poor results that may arise from their use.

Waste Handling and Environmental Compliance

The Company will handle and dispose of waste generated during the Services in accordance with relevant waste regulations and environmental requirements applicable to cleaning activities in its service area.

Any waste water, extracted soilage or residues created as part of the carpet and upholstery cleaning process will be managed safely and lawfully. Where disposal must occur off site, the Company will ensure that such waste is transported and disposed of through appropriate channels.

The Customer must not request or require the Company to dispose of hazardous or restricted waste beyond the normal scope of carpet and upholstery cleaning. This includes items such as sharp objects, medical waste, large quantities of building debris, or materials classified as hazardous under applicable regulations.

If the Company discovers waste at the Premises that falls outside its permitted handling scope, it may refuse to remove it and may recommend that the Customer engage a specialist waste contractor.

Insurance

The Company maintains appropriate insurance cover for its operations where required by law and in line with industry practice. Details of insurance cover are available on request.

The Customer is encouraged to maintain their own contents and buildings insurance to cover the Premises and belongings, including against risks not covered by the Companys insurance or outside its control.

Data Protection and Privacy

The Company will collect and use personal data from the Customer, such as name, address, and contact details, for the purpose of managing bookings, delivering the Services and handling payments and communications.

Personal data will be processed in accordance with applicable data protection laws and kept only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.

The Company will not sell personal data to third parties. Information may be shared with trusted service providers, such as payment processors, solely for the purpose of delivering the Services and operating the business.

Force Majeure

The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, transport disruptions, strikes, pandemics, or changes in law or regulations.

In such circumstances, the Company will use reasonable efforts to reschedule or adapt the Services once conditions allow.

Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices or service offerings. The current version will apply to each booking at the time it is made. Continued use of the Services following any update constitutes acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.

Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written confirmation of booking or separate written agreement signed by both parties, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, understandings or representations.