Battersea Carpetcleaning Terms and Conditions
These Terms and Conditions set out the basis on which Battersea Carpetcleaning provides domestic and commercial carpet cleaning services in the UK. By making a booking, confirming an appointment, or allowing our operatives to begin work, the customer agrees to be bound by these terms. For the purposes of this document, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refers to the person requesting the service. These terms are intended to create a clear and fair agreement covering service scope, carpet cleaning booking arrangements, payments, cancellations, liability, waste handling, and the law that applies. They are designed for use as a legal page and should be read carefully before any appointment is arranged.
Our services may include cleaning carpets, rugs, upholstery, and related floor textiles, depending on the booking confirmed. All work is provided subject to a carpet cleaning service agreement formed between the customer and Battersea Carpetcleaning at the time of booking. We reserve the right to refuse or decline a booking where the requested work is outside our capabilities, where access is unsafe, or where a job would be unlawful or impractical. Any estimate, quotation, or time slot given in advance is based on the information supplied by the customer and may need to be revised if the actual site conditions differ materially from those described.
These terms are written for general use and do not affect any rights you may have under UK consumer law. Nothing in this document is intended to exclude liability where it cannot lawfully be excluded. Where a part of these terms is found to be unenforceable, the remaining provisions will continue to apply. By proceeding, the customer confirms that they are authorised to request the cleaning service, permit access to the property, and accept these terms on behalf of any occupiers, landlords, agents, or other relevant parties.
Booking Process
A booking request may be made by the customer through any available booking channel offered by Battersea Carpetcleaning. A booking is not confirmed until we have accepted the request and sent a confirmation, which may include the service date, approximate arrival window, scope of work, and any agreed price or estimate. The customer is responsible for ensuring that the details provided at the booking stage are accurate, including property access arrangements, parking constraints, number of rooms, stain concerns, and any special requirements. If inaccurate information is provided, we may adjust the price, reschedule the appointment, or decline to proceed if the service cannot reasonably be delivered as planned.
We may request photos, descriptions, or other information before confirming a cleaning appointment. This helps us assess the type of carpet, level of soiling, fibre sensitivity, drying expectations, and whether any specialist treatment may be required. Any estimate given before attendance is based on the information available at the time and should be treated as provisional unless expressly stated as fixed. If our operative arrives and the property condition, carpet material, or requested tasks differ significantly from what was described, we may revise the quotation, limit the work, or cancel the appointment without liability for wasted travel time if the change makes the visit impractical.
It is the customer’s responsibility to ensure that the premises are ready for the service at the agreed time. This includes making sure the relevant areas are accessible, valuables are removed or secured, and the space is reasonably clear for cleaning equipment and safe movement. We may ask that fragile items, small furnishings, or personal belongings be moved before work begins. Unless otherwise agreed in advance, our service does not include full furniture removal, heavy lifting, or specialist handling of delicate objects. If access is delayed or the property is not ready, additional charges may apply or the appointment may need to be rearranged.
Payments
Prices may be quoted as fixed charges, minimum charges, room-based rates, or hourly rates, depending on the nature of the service. Any price stated at the time of booking excludes additional work not originally agreed unless expressly specified otherwise. We accept payment by the methods made available at the time of booking or upon completion. Unless agreed in writing, payment is due immediately after the service has been completed. For business customers, invoices may be issued with stated payment terms, and all invoices must be paid in full by the due date shown.
If extra work is requested on site, such as stain treatment, upholstery additions, deep cleaning of heavily soiled areas, or treatment of unexpected contamination, this may increase the final price. Any such additional charge will be communicated where reasonably possible before the work is undertaken. Where the customer asks us to continue despite a revised price, this will be taken as acceptance of the additional charge. Payment obligations remain due even if the customer chooses not to use the full extent of the originally estimated service once work has started, provided that the provider has already incurred time, labour, or materials in reliance on the booking.
Late or failed payments may result in administrative charges, recovery action, or suspension of future bookings, to the extent permitted by law. Where a payment card is declined or a bank transfer does not clear, the customer remains responsible for ensuring full settlement. Discounts, promotional offers, or package pricing are valid only where stated and may be withdrawn or amended before confirmation. Any refund, partial refund, or price adjustment will be considered only where required by law or expressly agreed by us in writing.
Cancellations and Rescheduling
Customers may cancel or reschedule a confirmed appointment, but the timing of the notice may affect whether charges apply. If notice of cancellation is given with sufficient time before the scheduled arrival, no fee may be charged. If the customer cancels very close to the appointment time, or if our operative is already on the way or has arrived, a cancellation fee may apply to cover reserved time, travel, and administrative costs. The exact fee may depend on the service type, location, and notice given. Any applicable fee will be communicated as part of the booking terms or confirmed at the point of cancellation.
If we need to cancel or reschedule due to unforeseen circumstances, staff illness, equipment failure, vehicle issues, unsafe conditions, weather disruption, or other events beyond our reasonable control, we will aim to offer an alternative appointment. We are not responsible for indirect losses arising from such changes, provided we act reasonably and in good faith. We may also suspend or postpone a service if the property is unsafe, if there is no reasonable access, if utilities required for the service are unavailable, or if the customer fails to cooperate in a way that prevents completion of the cleaning.
Where a booking is made for a particular date because the customer has a specific requirement, the customer should tell us this at the time of booking. We will try to accommodate priority timing where possible, but we do not guarantee that every preferred date or time will be available. Repeated changes requested by the customer may require the booking to be re-quoted or re-confirmed. If a customer fails to attend, denies access, or does not provide the necessary facilities for work to begin, the booking may be treated as cancelled and a charge may apply.
Service Standards and Customer Responsibilities
We will use reasonable care and skill when carrying out all agreed work. Methods, chemicals, and equipment are selected based on the condition of the carpet and the information provided. Different fibres and stains respond differently to cleaning, and results cannot be guaranteed in every case. The customer acknowledges that pre-existing wear, sun fading, pile distortion, permanent staining, colour loss, dye migration, shrinkage, seam weakness, or prior cleaning attempts may affect the outcome. Any quotation or promise of “as new” results should be understood as a general description rather than a guarantee.
The customer must disclose any known issues that may affect the cleaning process, including fragile fibres, recent repairs, colour sensitivity, underfloor heating, pre-existing damage, dampness, infestations, or previous chemical treatments. Failure to disclose such information may limit our liability for any resulting issues. If we identify a risk that a carpet may be damaged by the requested process, we may decline to clean it, alter the cleaning method, or ask for written confirmation before proceeding. In some cases, the safest option may be to proceed with a reduced service or not to proceed at all.
Unless agreed otherwise, the customer is responsible for the safety of children, pets, and other occupants during the appointment. We may use water, cleaning solutions, and equipment that create temporary wet floors or restricted access. The customer should ensure that the work area is kept clear and that the carpet can dry naturally after cleaning. Any drying times quoted are estimates only and may vary according to ventilation, weather, carpet construction, and room temperature. We cannot guarantee a specific drying period.
Liability
Our liability is limited to losses that are the direct and foreseeable result of our breach of these terms or our negligence, subject always to any rights that cannot be excluded under law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law. Subject to those exceptions, we shall not be liable for indirect or consequential losses, loss of profit, loss of opportunity, loss of business, or damage caused by matters outside our reasonable control.
If damage is caused to property or furnishings as a direct result of our negligence, we will review the matter and, where appropriate, arrange repair, replacement, or compensation up to a reasonable amount. Customers must report any alleged damage as soon as reasonably possible and before interfering with the affected item more than necessary. We may request photographs, purchase evidence, or access to inspect the issue. Failure to give timely notice may limit our ability to investigate and may affect any remedy.
We are not responsible for damage resulting from hidden defects, pre-existing weakness, unsuitable materials, age-related deterioration, incorrect installation, water ingress, mould, prior misuse, or adverse reactions to cleaning where the customer did not provide full and accurate information. We are also not liable for items left on or near the cleaning area that are not removed beforehand, unless we have expressly agreed to handle them. If we move light furniture or items as part of the service, this is done at the customer’s risk unless the damage arises from our negligence.
Waste Regulations and Environmental Handling
Battersea Carpetcleaning seeks to manage waste in accordance with applicable UK waste regulations and environmental duties. Waste generated during cleaning may include removed soil, disposable cloths, filter residues, packaging, and used consumables. Where waste is classed as general household or commercial waste, it will be handled in a lawful and responsible manner. If a job involves potentially contaminated material, wastewater, or other waste requiring special handling, the customer must notify us in advance so that suitable arrangements can be made.
The customer is responsible for informing us if the premises contain hazardous waste, body fluids, chemical residues, asbestos risk, sharp objects, needles, or any material that may require specialist disposal. We do not carry out services that would require us to handle regulated hazardous waste unless this has been specifically agreed in advance and we are lawfully able to do so. If such waste is discovered during the service, we may stop work immediately and leave the premises without completing the task. In those circumstances, charges may still apply for time already spent and any materials used.
Any waste left behind after the service remains the responsibility of the customer unless we have expressly agreed to remove it as part of the booking. The customer should ensure that any contaminated or restricted waste is disposed of through lawful channels. We are not responsible for the disposal of household items, renovation debris, or waste from unrelated activities unless this has been clearly included in the scope of work. We reserve the right to refuse to handle any material that may create a health, safety, or legal risk.
Complaints, Force Majeure, and General Terms
If there is an issue with the service, the customer should notify us promptly so that we can assess the concern and determine whether any remedial action is appropriate. We may ask for reasonable access to inspect the work and may offer a re-clean or other corrective step where suitable. A complaint should be made within a reasonable time after the service has been completed, and the customer should allow us an opportunity to investigate before arranging third-party repair or replacement, unless immediate action is necessary to prevent further damage.
We are not liable for delays or failure to perform where the cause is beyond our reasonable control, including extreme weather, transport disruption, strikes, utility failure, public emergencies, or government restrictions. If such an event continues for a prolonged period, either party may be entitled to cancel the affected booking without further obligation, except for payment for work already completed. Our service may also be suspended if continued performance would be unsafe, unlawful, or materially impracticable.
These terms may be updated from time to time. The version in force at the time of booking will apply to that booking unless a newer version is expressly agreed. If any term is held invalid or unenforceable, the remaining terms will remain in full force. No waiver of any term shall be effective unless agreed by us in writing. Carpet cleaning terms, estimates, and service statements should always be read together with any booking confirmation to form the full agreement between the parties.
Governing Law
This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by law. If the customer is located elsewhere in the UK, these terms still apply to the extent permitted by the relevant laws of the United Kingdom.
By placing a booking with Battersea Carpetcleaning, the customer confirms they have read, understood, and accepted these service terms. The customer also confirms that any information supplied for the booking is true and complete to the best of their knowledge, that they have authority to approve the work, and that they will cooperate reasonably to allow the service to be completed safely and lawfully. These terms are intended to provide a clear framework for a professional UK carpet cleaning service, balancing customer expectations with operational realities and legal compliance.
